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How to add self-check-in and check-out instructions for my guests on my listings?​

You can add or update the check-in and checkout instructions for your listing in the Listing section of your account. Guests won’t be able to find the check-in instructions until 48 hours before their reservation starts, but the checkout instructions will be available to guests prior to booking.

Add check-in instructions:

To add check-in instructions to your listing:

  • Go to Listings and select the listing you want to edit.
  • Under Info for guests, select Check-in method.
  • Select the option that suits you best, add additional instructions, and click Save.

Check-in method options

Options available for check-in methods include:

  • Smart lock: A lock guests open with a mobile app or keypad
  • Keypad: Guests can open the door with a code
  • Lockbox: The key is stored in a small safe, which guests can open with a code
  • Building staff: Someone is available 24 hours a day to let guests in
  • Host greets you: A Host or Co-Host will meet guests to exchange the key
  • Other: Guests can use a different method not listed above

Add checkout instructions:

To add checkout instructions to your listing:

  • Go to Listings and select the listing you want to edit.
  • Under Info for guests, select Checkout instructions, and click Add instruction.
  • Select the option that suits you best and click Save.

Checkout instructions options

Options available for checkout instructions include:

  • Return keys: Ask guests to return the keys.
  • Lock up: Ask guests to lock the entrance door or close the windows.
  • Turn things off: Ask guests to turn things off.
  • Throw trash away: Ask guests to throw the trash in the bin.
  • Put dirty dishes in the sink: Ask guests to put dirty dishes in the sink.
  • Additional requests: Any additional checkout instruction not listed above.