Disputes and conflicts

1. How is any dispute resolved?

Parties are encouraged to resolve the matter mutually for small claims by contacting each other via a secure messaging platform offered by the Resortifi Protection Guarantees. If not resolved, the claims can be forwarded to contact Resortifi Customer Care claims team at: info@resortifi.com.

The team tries to resolve the matter by facilitating settlement; however, such a dispute should be communicated to them on an immediate basis.

2. Is there anything to provide for defending my situation in the dispute?

The following are required:

• Any video or photo as evidence of the injury or property damage
• Any communications between parties related to the injury or property damage
• If relevant, any police reports related to the injury or damage
• For injury, any medical bills or other relevant bills or documents
• For property damage, a completed property damage claim form
• All documentation must be provided within 7 days of the reservation.