Refund your guest

It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a full or partial refund before, during, or after their stay. We'll notify them right away, and process the refund within 48 hours.

Once you send the money, the transaction is considered final.

Refunds prior to check-in

To refund a guest before their check-in date, go to Reservations, select a reservation, and click or tap Issue refund.

To refund a guest:

Desktop

1. Go to Resolution Center and click Send money
2. Select a guest to send money and click Next
3. Under Select a reason, choose the reason that best describes your refund situation
4. Click Next
5. Enter the refund amount, and add a message to your guest
6. Click Next and then Send

iOS app

1. Tap Profile and then tap Switch to hosting
2. Tap Inbox and select a message thread with guest
3. Tap reservation to show the itinerary then go to Send or request money
4. Tap Send money and tap Next
5. Under Select a reason, choose the reason that best describes your refund situation and tap Next
6. Enter the refund amount, and add a message to your guest
7. Tap Next and then Send

Android app

1. Tap Profile and then tap Switch to hosting
2. Tap Inbox and select a message thread with guest
3. Tap reservation to show the itinerary then go to Send or request money
4. Tap Send money and tap Next
5. Under Select a reason, choose the reason that best describes your refund situation and tap Next
6. Enter the refund amount, and add a message to your guest
7. Tap Next and then Send

Mobile Browser

1. Go to Resolution Center and tap Send money
2. Select a guest to send money and tap Next
3. Under Select a reason, choose the reason that best describes your refund situation
4. Tap Next
5. Enter the refund amount, and add a message to your guest
6. Tap Next and then Send

Hosts should submit refunds or requests within 60 days after checkout.