How will I get reimbursed for my damages claims?

Here’s how to get reimbursed if damage does happen during a stay:

Gather evidence of the damage (photos, videos, estimates for repairs or cleaning, and/or receipts).

Within 14 days of the responsible guest’s checkout, file an AirCover for Hosts request through our Resolution Center.

After you submit your AirCover for Hosts request, your guest will have 24 hours to pay. If they decline to pay the full amount or don’t respond, you’ll be able to involve Resortifi Support. Keep in mind that if you want to involve Resortifi Support in your AirCover for Hosts request, you will need do so and submit evidence of the damage within 30 days of the damage or loss.

Can I include cleaning and pet fees with host damage protection cover?

If you choose to include cleaning fees or a pet fee, please keep in mind that they are meant to cover expected costs.

Host damage protection, on the other hand, covers unexpected costs related to additional cleaning or pet damage—for instance, removing smoke odour or replacing your sofa because a dog chewed it up.