How the Resortifi Resolution Center helps me?

Need to send or request money for things related to your Resortifi trip or Experience? No problem! Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation’s checkout date to submit a Resolution Center request.

One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.

Need more help?

Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement, you’ll see the option to ask Resortifi to help you mediate.

Issues must be reported to us with 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

From there, a dedicated team member will review the info provided by everyone and ask questions (if necessary) before making a final decision.

Getting reimbursed for damage

Sometimes accidents happen, which is why there’s insurance for Hosts.

Insurance plans for Hosts is top-to-bottom protection that gives Hosts compensation for damage protection and liability insurance. It’s always included and always free whenever you host.

If a guest causes damage to your place or belongings during a stay, you can file your claims as Hosts request through our Resolution Center.