Choosing flexible schedules (ability given by the host to the guest change the schedule within a specific period)

1. Do the hosts give flexibility for change of schedule?

Yes; depending upon the host or property’s schedule flexibility terms.

Resortifi platform is flexible to let the host and guest mutually agree to change the reservation date in the case of rain or other weather conditions.

New booking can be made via the Resortifi chat feature; however, always ensure to keep this conversation on the official Resortifi platform and avoid sharing personal information like a contact number.

Guests can mutually decide with the host to reschedule their visit. In case of full cancellation, inform the Resortifi Customer Care team for refund requests.

2. Is there any penalty charged for canceling the booking?

Resortifi considers emergencies and does not charge a penalty for cancellations made for valid safety reasons.

In case of cancellation other than emergencies, a certain penalty is charged as compensation to the Resortifi platform, to the party canceling a booking.

3. Do cancellations/rejections lead to any effect on hosts or guests?

The Resortifi platform necessitates both parties i.e. host and guest to honor the platform's reservations. Declining or canceling the booking frequently, the host's property is put under the flag (hold) and remains deactivated until the Resortifi team clarifies the matter with the host.

We do understand the common and justified reasons behind cancellations/rejections; messy backyard, a dirty pool that needs maintenance, or the host's desire to keep the space vacant for some time. You can always get the flag (hold) removed by reporting us your justification.

A quick tip: keep your calendar updated for unavailable slots/periods.

4. What happens if I make a booking by mistake?

The cancellation with refund is available within an hour of confirmation made. To get your refund, if not given to you, contact our customer care. We may also offer you a refund or Resortifi credits to be used for another booking.

5. How to edit the existing reservation?

Now you can edit your reservation yourself.

Upon creation of reservation, you will be given the option of "Make a Change" or "Extend Reservation" where you can edit the date, time, and several guests.

After availing of it, you can also see the total of your booking and updated reservation details going to the host for approving the changes. Upon approval, the booking will be charged. In case the change is declined, the old reservation remains approved/confirmed.

You can see the Make a Change Button at the end of your request.

6. I visited the pool I booked; however, I found it dirty and not as shown in the pictures, when I reached it. Can I cancel my booking and get a refund?

Hosts are required to keep their pools/backyard safe and clean. However, if you reach the site and find it nasty, send us the photos with a description.

In most such cases, the hosts reschedule the booking. You can chat with them on Resortifi chat. You can notify us if the host is not responsive so we can check and try to reach out to the host for a refund if required.

All such cases should be directed to the Resortifi Customer Care team also.