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What to do if the reservation request is NOT POSSIBLE?​

As a Host, you may get a trip request that’s marked “not possible.”

Why does this happens?

“Not possible” appears when a guest has sent an inquiry or trip request for dates that were once available, but are no longer available, because:

  • Another reservation overlaps with some or all the dates the guest inquired about or requested.
  • Some or all the dates are now blocked on your calendar.
  • Availability settings (ex: preparation time, advance notice, or minimum/maximum date settings) may interfere with a trip request.
  • Resortifi can block your calendar if you haven’t provided all the information required for your account.

What you can do

If you’d like, you can update your availability settings or unblock dates on your calendar. Read more about updating your Host calendar or helping a guest book your place on available dates.

Otherwise, as a Host, you don’t have to do anything when a reservation is no longer possible. We’ll tell the potential guest that the dates can’t be booked.