What is the response rate and acceptance rate?

Your response rate measures how consistently you respond within 24 hours to guest inquiries and booking requests. You can find your response rate from the last 365 days by clicking on the Performance tab.

Your acceptance rate measures how often you accept or decline reservations. Guest inquiries are not included in the calculation of your acceptance rate. You can see your acceptance rate from the last 365 days by clicking on the Performance tab.

Resortifi only measures a response within 24 hours of the guest's first message or inquiry. Subsequent messages in that thread do not impact your response rate.

Also, if a guest sends you a booking request and you only answer a question, but do not approve or decline before the request times out, that counts as a decline.