How to troubleshoot my host account?

Do you need help getting into your account? Want to update your profile or edit your account? No problem.

Here you’ll find info on how to reset your password, upload a new profile pic, or change your email address.

Troubleshooting account issues

If you are having trouble signing in to your account, try resetting your password (it’s easy—head to the reset password page). If you cannot find booking info once you log in, there’s a chance you may have two Resortifi accounts. If you do have two accounts, unfortunately we cannot combine them, so choose the one you would like to keep and delete the other account (just be aware that any pending bookings on that account will be canceled). It’ll make things easier the next time you book or host.

Managing your personal info

Once you’re logged in, go to your Account to edit things like your email address or phone number. Note that some of this account info will be public (like your picture or first name), but we won’t share things like your government ID, payment info, or email address.